At Q Wine, we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.
This policy explains how we collect, use, store and protect your information when you visit qwine.co.nz, purchase our wines, join our Wine Club or subscribe to our communications.
Information We Collect
We may collect personal information when you place an order, create an account, join our Wine Club, subscribe to our newsletter, contact us or participate in a promotion.
This may include your name, email address, phone number, billing and delivery addresses, order history, payment-related information and communication preferences.
We may also collect information about how you interact with our website, including your IP address, browser information and browsing activity.
How We Use Your Information
We use your personal information to:
• Process payments, orders and deliveries.
• Manage customer accounts and Wine Club subscriptions.
• Respond to enquiries and provide customer support.
• Send order confirmations, subscription updates and other service communications.
• Send newsletters, wine releases and special offers where you have subscribed or where otherwise permitted by law.
• Improve our website, products and customer experience.
• Meet our legal and regulatory obligations.
You can unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.
Sharing Your Information
We share personal information only where reasonably necessary to operate our business, provide our services or meet legal obligations.
This may include Shopify and its payment services, delivery and logistics providers, email marketing platforms, subscription management providers and other service providers supporting our website.
These providers receive information relevant to the services they perform.
We may also disclose information where required or authorised by law.
We do not sell customer contact lists to third parties.
Payments & Security
Our online store operates through Shopify, with payments securely processed through Shopify Payments and other available payment providers.
Q Wine does not store full credit card details on its own website servers.
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
Cookies & Website Analytics
Our website uses cookies and similar technologies to support essential website functions, understand visitor activity and improve the shopping experience.
We may use Shopify analytics, Google Analytics and other marketing or analytics services to understand website performance and, where applicable, deliver relevant advertising.
Some cookies and tracking technologies may collect information that can identify you or your device.
Where required by applicable law, we will request consent for non-essential cookies and provide options to manage your privacy preferences.
Overseas Service Providers
Some of our technology and service providers, including Shopify, may process or store personal information outside New Zealand.
Where personal information is disclosed overseas, we take steps to comply with the Privacy Act 2020, including applicable requirements for overseas disclosure and appropriate privacy safeguards.
Storage & Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal and accounting obligations, resolve disputes and maintain appropriate business records.
Information that is no longer required will be securely deleted or anonymised where appropriate.
Accessing & Correcting Your Information
Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections where information is inaccurate.
You may also contact us about your marketing preferences or request deletion of information where appropriate and legally permitted.
To make a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The latest version will always be available on our website.
Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Email: jules@qwine.co.nz
Website: qwine.co.nz
PO Box 147563, Ponsonby, Auckland 1144, New Zealand