Where We Deliver
We deliver throughout New Zealand, with orders dispatched from our warehouse in Central Otago.
There is no minimum order. Whether you’re ordering a single bottle or a case, we’re happy to send Q your way.
Delivery Costs
Shipping is charged at the following rates:
• $15 for standard delivery throughout New Zealand.
• $35 for rural addresses and Waiheke Island.
All prices are in New Zealand dollars and include GST. Delivery charges are confirmed at checkout.
Dispatch & Delivery Times
Orders are generally dispatched within two working days of payment confirmation.
Most deliveries arrive within four to six business days. Rural addresses and Waiheke Island may take a little longer.
Delivery times are estimates and may be affected by public holidays, weather, courier disruptions or remote locations.
During particularly busy periods, including Christmas and harvest in April, dispatch may take an additional day or two.
You’ll receive a tracking link by email once your order is on its way.
Age Verification & Delivery
Both the person purchasing wine and the person receiving it must be aged 18 years or older.
All deliveries require a signature from an adult. Our courier may request approved photographic identification to verify age.
Wine cannot be delivered:
• To anyone under 18.
• To anyone who appears intoxicated.
• Where requested proof of age cannot be provided.
• By leaving it unattended, including where delivery instructions request this.
Please provide an address where someone aged 18 or older will be available to receive your order. A workplace can often be a convenient option.
We cannot deliver to PO boxes.
Wine cannot be delivered between 11 pm and 6 am, nor on Christmas Day, Good Friday or Easter Sunday, nor before 1 pm on ANZAC Day, in accordance with New Zealand alcohol legislation. Delivery availability may also be affected by other public holidays and courier operating schedules.
Delivery Addresses & Redelivery
Please check your delivery address carefully before placing an order.
If you need to make a change, contact us as soon as possible. Once an order has been dispatched, changes may not be possible.
Additional courier charges may apply where an order needs to be redirected or redelivered because of an incorrect address or an unsuccessful delivery attempt.
If nobody is available to receive your order, the courier will follow its usual redelivery or collection process.
Damaged or Missing Deliveries
We take care to ensure your wine is securely packaged and reaches you safely.
If your order arrives damaged, incomplete or does not arrive within the expected timeframe, please contact us at jules@qwine.co.nz so we can investigate and arrange an appropriate resolution.
Your rights under the Consumer Guarantees Act 1993 remain unaffected.
For further information, please refer to our Refund & Returns Policy.
International Orders
For deliveries outside New Zealand, Q Wine is available through Wine Collective Direct, which manages international orders and cross-border shipping for participating New Zealand wine producers.
The price you see there is all-inclusive: freight, import and export taxes, duty, insurance and climate-controlled packaging, from our door to yours. No surprise charges at the end.
Order Q Wine internationally through Wine Collective Direct https://www.winecollective.direct/region/otago/q-wine/wines
Contact Us
For delivery enquiries, please contact:
Email: jules@qwine.co.nz
Website: qwine.co.nz
PO Box 147563, Ponsonby, Auckland 1144, New Zealand